Rocket Espresso Service & Repairs Auckland
Machine Ltd services and repairs Rocket Espresso machines across Auckland, from Appartamentos and Mozzafiatos in home kitchens to commercial Rocket machines in cafés. Our technicians have maintained espresso machines for over 15 years, and E61-group machines like Rocket's are something we work on every week.
Machine Ltd is an independent service specialist and is not affiliated with Rocket Espresso. For new Rocket machines and manufacturer warranty claims, contact Rocket Espresso New Zealand.
Rocket machines we service
Home machines
- Rocket Appartamento and Appartamento TCA
- Rocket Giotto and Mozzafiato (including Type V and R Fast)
- Rocket R58 and R Cinquantotto dual boiler
- Rocket R Nine One
- Rocket Bicocca
Commercial machines and grinders
- Commercial Rocket machines, including the Boxer and RE Doppia
- Rocket grinders, including the Faustino, Giannino and Spluga
- All older Rocket models
Common Rocket faults we fix
- Leaking group head: worn group gaskets or shower screens, which should be replaced regularly.
- Stiff or leaking E61 group lever: worn cam and group valve seals, which need lubricating or rebuilding.
- Brew water too hot or inconsistent on heat exchanger machines: usually scale, or a pressurestat that needs adjusting or replacing.
- Temperature errors on PID and dual boiler machines: a failing temperature probe, heating element or controller.
- Leaking or stiff steam and hot water valves: worn valve seals that need rebuilding.
- Hissing or dripping when heating up: a worn vacuum breaker or safety valve.
- Noisy pump or low pressure: a worn vibration pump, or a rotary pump or motor that needs attention.
How often should a Rocket be serviced?
For most home users we recommend a service every 12 to 24 months, depending on how much you use it and how hard your water is. Commercial Rocket machines in cafés need a service every 6 to 12 months. A service replaces group gaskets and shower screens, checks the boiler for scale, rebuilds worn valves, and checks pressure and temperature.
Service pricing
All prices exclude GST unless stated. Standard hours are Monday to Friday, 8am to 6pm.
- On-site labour: $109 per hour (30 minute minimum)
- Standard call-out: $109 (includes travel within 20 km)
- Emergency call-out: $163.50 – a technician on site within 2 hours, guaranteed
- After hours (weekdays 6–8am and 6–8pm, weekends and public holidays): $163.50 per hour and $163.50 call-out
- Travel beyond 20 km: $1.04 per km
Parts are quoted separately. Home machines are serviced at our Wairau Valley workshop, with home servicing from $420 incl GST.
Where we service
We cover all of Auckland from our workshop at Unit 8, 101 Diana Drive, Wairau Valley, including the CBD and central suburbs, the North Shore, and West and South Auckland. We also travel to Waikato, Northland, Whangārei and Tauranga, with travel charges.
Book a Rocket service
Call 09 486 2400, email hello@machineltd.co.nz, or book online for a commercial or home machine service.
Rocket service FAQs
Do you service Rocket Espresso machines?
Yes. We service and repair Rocket home and commercial machines, including the Appartamento, Giotto, Mozzafiato, R58 and R Nine One, and older models too.
Can I bring my Rocket to your workshop?
Yes. Home machines are serviced at our workshop at Unit 8, 101 Diana Drive, Wairau Valley, with home servicing from $420 incl GST. We'll quote before starting any extra work.
Do you use genuine Rocket parts?
We use genuine Rocket parts or factory OEM equivalents.
How often should I service my Rocket Appartamento?
Every 12 to 24 months for most home users. If your water is hard or you make a lot of coffee, go for the shorter interval.
My café's machine has broken down. How fast can you get here?
For emergencies in Auckland we guarantee a technician on site within 2 hours during standard hours. Call 09 486 2400.