Privacy Policy

Last Updated: 9/1/25

Welcome to Machine Ltd. ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from machineltd.co.nz. This policy complies with the New Zealand Privacy Act 2020.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information:

When you make a purchase, create an account, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (via secure third-party processors)

1.2 Device Information:

When you browse our site, we collect:

  • IP address

  • Browser type and version

  • Time zone settings

  • Cookies and similar tracking technologies

1.3 Order Information:

We collect details of your purchases, including items purchased, order value, and transaction details.

1.4 Marketing Information:

If you opt in, we collect information related to your marketing preferences, including subscription to newsletters or promotional offers.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders, including shipping and returns.

  • Communicate with you regarding orders, inquiries, or support.

  • Personalise your shopping experience.

  • Send promotional emails or newsletters (only if you’ve opted in).

  • Comply with legal obligations (e.g., tax and accounting).

3. Sharing Your Information

We share your information only as necessary:

3.1 Shopify Platform:

Your data is stored securely on Shopify’s servers.

3.2 Third-Party Services:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping partners (e.g., NZ Post, courier companies)

3.3 Compliance with Laws:

We may disclose your information to comply with legal obligations or respond to lawful requests under New Zealand law.

We do not sell or rent your personal information.

4. Your Rights Under New Zealand Law

You have the following rights under the Privacy Act 2020:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request deletion of your data, subject to legal and business obligations.

  • Opt-Out: Opt out of receiving marketing communications at any time.

To exercise these rights, contact us at [Your Contact Email].

5. Cookies and Tracking

We use cookies to:

  • Improve site functionality and performance.

  • Remember your preferences and items in your cart.

  • Provide targeted advertisements.

You can manage cookie preferences through your browser settings.

6. Data Retention

We retain your data only as long as necessary for the purposes outlined above or as required by New Zealand law.

7. Security

We take reasonable measures to protect your personal information, including encryption and secure data storage. However, no system is completely secure, and we cannot guarantee absolute security.

8. International Transfers

If you are located in New Zealand, your information may be transferred and processed in other countries where Shopify and its partners operate. These countries may have different privacy laws. We ensure that any international transfers are conducted in accordance with New Zealand privacy requirements.

9. Changes to This Policy

We may update this policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted here with the updated "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

  • Email: hello@machineltd.co.nz

  • Phone: +64 9 486 2400

  • Address: Machine Ltd, Unit 8, 101 Diana Drive, Wairau Valley, Auckland 0627

We are committed to safeguarding your privacy and adhering to New Zealand’s Privacy Act 2020.