Returns & Refunds

We want you to love your gear as much as we do. If something’s not quite right, we’ll do our best to make it right.

 

Returns

We accept returns on eligible items within 14 days of delivery. To be eligible for a return:

  • Items must be unused, in original packaging, and in sellable condition

  • Proof of purchase is required

  • Shipping costs are non-refundable

Please note:

  • We do not accept returns on used coffee equipment, grinders, or cleaning products unless faulty

  • Special order or custom items are final sale

To start a return, contact us at hello@machineltd.co.nz with your order number and reason for return.

 

Faulty or Damaged Items

If your item arrives faulty or damaged:

  • Let us know within 7 days of delivery

  • Send clear photos of the fault/damage

  • We’ll arrange a repair, replacement, or refund—depending on the situation

Some items may be assessed by our service team before a resolution is offered.

 

Refunds

Once your return is received and approved:

  • A refund will be processed to your original payment method

  • Please allow up to 10 working days for the refund to appear, depending on your bank

 

Return Shipping

  • Return shipping is at the customer’s expense unless the item is faulty

  • We recommend using a tracked service—we’re not responsible for items lost in transit

Warranty

Most coffee equipment is covered by a manufacturer warranty—this varies by brand. Please contact us if you’re unsure about what’s covered or need assistance with a warranty claim.

 

Questions?

We’re here to help. Email us at hello@machineltd.co.nz or call +64 9 486 2400 and we’ll do our best to sort you out.